Cancellation Policy
At The Leenena, we understand that sometimes you may need to cancel an order. Our cancellation policy is designed to make the process simple and transparent.
Order Cancellation
Customers may request cancellation of an order before the order has been shipped or processed for dispatch.
To request cancellation, please contact our customer support team as soon as possible.
Phone: 9722113311
Email: care@theleenena.in
Please provide your order number and registered contact details when requesting cancellation.
Cancellation After Dispatch
Once an order has been shipped or handed over to our delivery partner, cancellation may no longer be possible.
In such cases, customers may need to follow our applicable Return/Refund Policy, subject to the eligibility conditions mentioned in that policy.
Cancellation by The Leenena
The Leenena reserves the right to cancel an order in circumstances including, but not limited to:
- Product being unavailable or out of stock
- Incorrect or incomplete shipping information
- Pricing or product listing errors
- Suspected fraudulent or unauthorized transactions
- Delivery restrictions in the customer's location
- Any circumstances beyond our reasonable control
If we cancel an order after receiving payment, the applicable amount will be refunded to the customer through the appropriate payment method, subject to payment processing timelines.
Refund for Cancelled Orders
For eligible prepaid orders cancelled before dispatch, the applicable refund will be initiated after confirmation of cancellation.
The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway or other payment service provider.
Contact Us
For cancellation-related queries:
PRERNA ENTERPRISE
Legal Name: Nehal Paras Rayththa
Phone: 9722113311
Email: care@theleenena.in