Refund Policy

At The Leenena, we want our customers to have a satisfactory shopping experience. If you receive an eligible product that qualifies for return, we will process the applicable refund in accordance with our return and refund conditions.

Eligibility for Refund

A refund may be considered when:

  • The product received is damaged or defective.
  • The wrong product has been delivered.
  • The product received does not match the ordered product.
  • The return request is approved under our applicable return conditions.

Products must generally be returned in their original condition, unused and unworn, with original packaging, tags and other accessories, wherever applicable.

Non-Eligible Products

Refunds may not be provided where:

  • The product has been used, washed, altered or damaged by the customer.
  • Original tags or packaging are missing.
  • The product has been damaged after delivery due to improper handling.
  • The return request is made after the applicable return period.
  • The product does not meet the eligibility requirements of our return policy.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Order number
  • Registered mobile number
  • Description of the issue
  • Clear photographs/videos of the product and packaging, if requested

Our team may review the information before approving the return or refund.

Refund Processing

Once the returned product has been received and inspected, we will determine whether the refund is eligible.

If approved, the refund will be initiated through the applicable payment method.

For prepaid orders, refunds will generally be made to the original payment method where possible.

For Cash on Delivery orders, where a refund is applicable, we may request appropriate bank/payment details to process the refund.

Refund Timeline

After approval, the actual time for the refund to appear in your account may depend on your bank, card issuer, payment gateway or payment service provider.

Shipping Charges

Original shipping charges, if any, may not be refundable unless the return is due to an error attributable to The Leenena, such as an incorrect or defective product.

Contact Us

For refund-related assistance:

Phone: 9722113311
Email: care@theleenena.in

Business: PRERNA ENTERPRISE
Legal Name: Nehal Paras Rayththa