Shipping Policy

Last Updated: September 3, 2026

At The Leenena, we aim to provide a smooth and reliable delivery experience for every order.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Processing time may vary depending on:

  • Product availability
  • Order volume
  • Product type
  • Verification requirements
  • Holidays and weekends

You will receive applicable order/shipping updates through the contact details provided during checkout.

2. Shipping Address

Orders will be shipped to the address entered by the customer at the time of placing the order.

Please ensure that your:

  • Name
  • Mobile number
  • House/Building number
  • Street/locality
  • City
  • State
  • PIN code

are correct.

The Leenena may not be responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

3. Delivery Time

Delivery timelines depend on the destination, courier availability and other operational circumstances.

Estimated delivery timelines displayed during checkout or communicated after the order should be treated as estimates rather than guaranteed delivery dates.

Unexpected delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Courier issues
  • Public holidays
  • Transportation disruptions
  • Incorrect address information
  • High order volumes
  • Other circumstances outside our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on order value, destination, promotional offers and other applicable conditions.

5. Cash on Delivery

Cash on Delivery may be available for selected locations and orders, subject to our verification procedures and applicable order conditions.

The availability of COD may vary based on PIN code, order value, product, customer history and courier availability.

6. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Customers should use the tracking information provided to monitor delivery progress.

7. Delayed Delivery

If your order is delayed beyond the estimated delivery period, please contact us with your order number.

We will coordinate with the relevant delivery partner where necessary.

8. Delivery Attempt

Our delivery partner may make delivery attempts at the address provided during checkout.

Customers should ensure that someone is available to receive the package when required.

9. Incorrect or Damaged Package

If you receive a package that appears significantly damaged or tampered with, please document the condition of the package and contact our customer support team as soon as possible.

For damaged, defective or incorrect products, please refer to our Refund Policy and contact us for assistance.

10. Failed Delivery

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package or repeated unsuccessful delivery attempts, additional shipping or re-shipping conditions may apply.

11. Contact Us

For shipping-related queries:

PRERNA ENTERPRISE
Legal Name: Nehal Paras Rayththa
Phone: 9722113311
Email: care@theleenena.in

Registered Address:
Building No./Flat No.: 1, Jalaram Krupa
Bhavna Society-1, Opp. Saraswati School
Veraval, Gir Somnath
Gujarat – 362265, India